全蔚您健康一線通wai & you healthcare consultancy

02What We Offer

Hong Kong appointment accompaniment and health concierge services

From insurance pre-approval applications and care navigation to organising reports for family. Appointment accompaniment is available separately.

Limited-time opening offer

30 days of health concierge support

Unlimited concierge service guidance from Day 1 through Day 30.

Limited-time offer

HK$150Usual price HK$500

Service period: Day 1–Day 30

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Unlimited concierge service guidance for 30 days—not medical consultations.

What HK$150 includes

  1. Help applying for insurance pre-approval

    Assistance with the application; the insurer makes the approval decision.

  2. Healthcare navigation in Hong Kong and mainland China

    Explore healthcare options based on needs discussed with you.

  3. Organising reports and explaining them to family

    With the patient’s consent, organise medical reports and explain their documented contents to family. No clinical interpretation.

Appointment accompaniment (charged separately)

Accompaniment to appointments is not included in this offer and is charged separately.

The HK$150 offer covers the first three concierge support areas only. Appointment accompaniment is excluded and charged separately.

Please confirm offer availability and the service start date with our team. Service guidance is not medical advice.

01

Basic Appointment Accompaniment

Meet the patient directly at the clinic / hospital

Who It’s For

  • Patient is escorted by a helper, family member, or caregiver
  • Needs a professional companion who understands medical terminology and procedures
  • Does not require transport; only needs communication and procedural support

What’s Included

  • Meet the patient directly at the clinic/hospital
  • Help interpret and clarify the doctor’s explanation
  • Assist in asking the right questions
  • Help communicate symptoms, medical history, and medication accurately
  • Assist with medical documents and reports
  • Provide clear updates to family members
  • Assist with scheduling follow‑ups, tests, and medication needs
02

Standard Service

Full escort from home/centre to the doctor and back

Who It’s For

  • Elderly or mobility‑impaired patients
  • Requires full support, safe escort, communication assistance, and procedural guidance
  • Family is unavailable or unable to accompany
  • Patient feels anxious and needs emotional support

What’s Included

  • Pick‑up from home or elderly centre
  • Full escort to and from the clinic/hospital
  • Assist with registration, queueing, medication collection, and test arrangements
  • Help understand the doctor’s explanation and ask key questions
  • Communicate symptoms and medical history accurately
  • Ensure all medical documents and reports are prepared
  • Provide emotional support throughout the visit
  • Escort patient safely back home/centre
  • Deliver clear updates to family members
  • Assist with follow‑up appointments, tests, and medication arrangements
03

HK–China Companion

Escort between Hong Kong and medical centres in Mainland China

Who It’s For

  • Needs to visit Mainland China for check‑ups, treatment, or follow‑up
  • Requires cross‑border travel assistance and medical communication support
  • Family is unable to accompany across the border

What’s Included

  • Full escort departing from Hong Kong
  • Assist with cross‑border transport arrangements (MTR, border checkpoints, transfers)
  • Help navigate Mainland medical procedures
  • Provide medical communication and translation support
  • Assist with reports, documents, and payment procedures
  • Provide updates to family members
  • Escort patient safely back to Hong Kong

Cross-border pricing notes

A quote shaped around the journey.

This premium cross-border companion service is not charged by the hour. Pricing is quoted individually based on:

  • 01Location of the Mainland medical centre (e.g., Shenzhen, Guangzhou, Foshan)
  • 02Travel distance and transport requirements
  • 03Estimated duration of stay
  • 04Whether multiple medical stops are required

We provide customised quotations based on the patient’s itinerary to ensure clarity and suitability.

Frequently Asked Questions

The practical details, clearly explained.

Minimum Service Duration+

Each appointment requires a minimum of 3 hours. Any service shorter than 3 hours will still be charged as 3 hours

How Time Is Calculated+

Service time is counted from the moment the companion meets the patient, or from the scheduled start time (whichever comes first), until the patient is returned home or the service is fully completed

Transportation Fees+

The transport fee is charged per service. If the patient travels using public transport (MTR, bus, minibus), the transport cost is included in the transport fee. If the patient requires taxi or non‑public transport (e.g., private car, point‑to‑point transfer), the additional cost will be charged based on actual expenses.

Additional Fees for Remote Areas+

Services in remote areas may incur extra transportation surcharges. Clients will be informed in advance

Same‑Day / Urgent Arrangement+

We offer urgent matching services depending on companion availability. Matching can be completed in as fast as 2 hours.

Cancellation / Rescheduling Policy+

Notify us at least 24 hours in advance for one free rescheduling. Changes made within 24 hours will incur a 3 hours service fee.

What We Offer

Three ways to be there when it matters.

Meet at the hospital or clinic, travel together from home, or arrange a cross-border journey.

  1. 01

    Basic accompaniment begins at the hospital or clinic and focuses on communication and navigating the visit.

  2. 02

    Standard escort includes pick-up from home or a centre, accompaniment to the appointment, and return.

  3. 03

    Cross-border support accompanies an agreed healthcare journey between Hong Kong and Mainland China; its fee is quoted individually.

Free service enquiry

You do not have to navigate it alone.

Ask us about our companionship and coordination services through WhatsApp or WeChat. We will discuss the support that best fits your needs.

Contact us

Appointment accompaniment in Hong Kong: common questions

What does appointment accompaniment include?

We provide non-clinical appointment companionship and coordination. Basic Appointment Accompaniment meets you at the hospital or clinic; Standard Service includes pick-up and return accompaniment. Confirm your required arrangements and scope with the team.

Does the health concierge provide diagnosis or treatment?

No. The concierge provides service information, companionship and coordination. Diagnosis, treatment and clinical advice remain the responsibility of qualified healthcare professionals.

How can I check prices and arrange a booking?

Review the pricing page, then contact us on WhatsApp, WeChat or email with your appointment location, time and support needs. The team confirms scope, availability and quotation before booking. Initial service enquiries are free.

Can you help connect me to Greater Bay Area healthcare resources?

The team can help connect you with healthcare resources in Hong Kong and the Greater Bay Area and discuss navigation and coordination needs. Cross-border trips are quoted individually and must be confirmed before booking.

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